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Refund Policy

At Quartz Detailing, we strive to provide high-quality detailing services and ensure customer satisfaction. Because detailing involves labor, materials, and time that cannot be recovered once performed, our refund policy is as follows:

 

1. Satisfaction Guarantee

1.1. If you are not satisfied with the service provided, you must notify us within 24 hours of completion.
1.2. We may offer a free touch-up or re-clean of the affected area at our discretion.
1.3. Touch-ups must be scheduled within 7 days of the original service.

 

2. Refund Eligibility

2.1. Refunds are not guaranteed and are only issued in rare cases where we were unable to complete the agreed-upon service or the service was performed incorrectly.
2.2. To be considered for a refund, you must:

  • Provide proof of service (invoice or receipt).

  • Provide photos and a clear explanation of the issue.

  • Allow us the opportunity to inspect or re-clean the vehicle.

2.3. No refunds will be given for:

  • Pre-existing damage

  • Stains, odors, or defects that cannot be removed due to their nature

  • Add-on services that were performed as requested

  • Dissatisfaction due to unrealistic expectations
     

3. Deposits

3.1. Deposits, if required, are non-refundable unless we cancel the appointment.
3.2. If you cancel within the allowed timeframe (typically 24 hours), the deposit may be transferred to a future appointment at our discretion.

 

4. No-Show & Late Cancellation

4.1. No-show appointments are not eligible for refunds or deposit transfers.
4.2. Late cancellations (less than 24 hours before the appointment) may result in forfeiture of the deposit or a cancellation fee.

 

5. Service Limitations

5.1. We do not guarantee full removal of certain stains, odors, pet hair, scratches, or contamination that may be permanent.
5.2. Refunds will not be issued if expected results were not achievable due to the vehicle’s condition.

 

6. Payment Disputes

6.1. Chargebacks or payment disputes filed without giving us an opportunity to resolve the issue may result in additional fees.
6.2. We reserve all rights to contest invalid or fraudulent disputes.

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